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Night Receptionist

Full Time Position

London Bridge Hotel is recruiting for a Night Receptionist to join our Front of House team. The successful candidate will be an enthusiastic and motivated individual. We are looking for someone who will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

Main Responsibilities:

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high knowledge of the hotel and product knowledge at all times

• Assist Guests with luggage and other requests, as necessary

• Deliver guest mail, newspapers and express check out bills to rooms

• Collect room service/ breakfast cards

  Assist Night Management with fire walks, and, in case of an emergency

  Act in accordance with all security and emergency procedures and manage the instigation of these, as required

  Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

 

Personal Specification:


• Positive attitude and good communication skills
• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency